Top Mop’s Cleaners do not clean the outside of windows and do not go out onto balconies. If there is any high cleaning involved Customer is required to provide a step stool/ladder. Otherwise Cleaners will only clean within arm’s reach. Cleaners will also not move anything heavier than 35 lbs. If Customer requests cleaning behind or under large appliances and pieces of furniture, such as refrigerator, stove, wardrobe or couch, Customer is required to have furniture/equipment moved. Customer is required to notify Cleaners if there are any hazards in his/her house or office, such as broken glass, furniture, fragile possessions. In case of inappropriate behavior towards Cleaners during cleaning, such as sexual harassment and types of behaviors related to sexual harassment, appropriate authorities will be informed.
If Customer needs to cancel services or make changes, Customer is required to call Top Mop at least 24 hours before the cleaning appointment is scheduled. If Top Mop receives less than 24 hours’ notice, or if Top Mop can’t access customer’s home or office (due to customer’s no-show and/or being locked out, and/or due to any other reasons), Top Mop will charge Customer 50% of the price of the cleaning.
Cleaners reserve the right to arrive within 30 minutes of the scheduled time. If Cleaners cannot access Customer’s apartment or office within 30 min of arrival time they may leave.
If Customer leaves keys for the Cleaners and/or requires Cleaners to leave the key in an insecure location, such as under door mat/in a store, Top Mop is not responsible for the safety of the key or security of the premises.
Top Mop Service Requesters are obligated to pay for the services provided by Top Mop. No refunds or credits will be provided. Top Mop accepts the following forms of payment:
Payment is due at the time of service.
Customer may notify us of any problems within 24 hours after the cleaning, and we will arrange to re-clean missed areas at no extra charge.
A request for re-clean may not be made if the Customer was present during the cleaning and approved the work. If the job cannot be reasonably completed at the time agreed upon, then a request for re-clean and/or refund may not be granted.
Customer may not independently hire any of Top Mop cleaners unless Customer pays Top Mop direct hire fee of $2,000. This fee is due immediately upon hiring Top Mop’s cleaners, whether Customer intends to use them for a recurring or one-time service. If the fee is not paid, Top Mop may pursue other methods of collection.
In case of breakage/loss notification must be made within 24 hours of service. A claim may not be paid if Customer was present during the service and approved the work before the Cleaners left. Key replacement costs are paid only if keys are lost. Top Mop’s liability limits are set at a maximum of 1.5 times the cost of the service charge on the day in which the breakage/loss occurred. There is a $100 per location liability limit.
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